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What does it take to deliver a sector-first cloud transformation in just nine months? In this conversation, West Midlands Fire Service reflect on their journey to Oracle Cloud, from urgent timelines, to big decisions, through to stabilisation, continuous improvement, and long-term partnership.
Hear how a cloud-first strategy was brought to life under pressure, why user experience for firefighters was critical, and how a collaborative approach helped shape a service that continues to evolve.
Key themes include:
- Delivering a complex transformation at pace
- Building trust through partnership, not transactions
- Designing systems around real-world users
- Moving beyond go-live into continuous improvement
- Preparing for the next phase, including AI and automation
