s employees could ask

FinanceExpenses policy, purchasing rules, chart-of-accounts guidance, month-end procedures, approval limits“Can I claim for this?”, “Which cost centre should I use?”, “Who must approve this purchase?”ProcurementProcurement policy, supplier onboarding, tender thresholds, approved supplier guidance“Do I need three quotes?”, “How do I onboard a supplier?”, “When is a tender required?”IT supportUser guides, troubleshooting notes, security policies, application FAQs“How do I reset my Fusion password?”, “Why can’t I access VB Studio?”, “How do I request a new laptop?”Legal and complianceData protection policies, retention schedules, regulatory procedures“How long should this data be retained?”Employee onboardingCompany handbook, organisational information, systems guidance, training materials“Which systems do I need?”, “How do I submit my first timesheet?”Customer supportSupport procedures, known issues, previous resolutions, operational manuals“How was this error resolved previously?”, “What checks should I perform first?”

OCI AI Agents

Practical, governed Oracle AI agents built on Oracle Cloud Infrastructure, with the Namos OCI RAG Agent available today

AI creates the greatest value when it is applied to a clear business need and supported by trusted information, appropriate controls and a sustainable operating model.

Many organisations recognise the potential of AI but find it difficult to move from experimentation to practical use. General-purpose AI tools may sit outside core systems, draw on information the organisation does not control and create uncertainty around accuracy, security, governance and ongoing support.

Namos helps Oracle customers overcome these challenges by designing, deploying and supporting Oracle AI Agents on Oracle Cloud Infrastructure. These agents can be shaped around specific organisational needs, from improving access to trusted knowledge to supporting users through business processes and routine activities.

The two approaches are complementary. Fusion-native AI can enhance work within Fusion processes, while OCI AI Agents provide greater flexibility to address organisation-specific requirements.

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Namos’ OCI AI Agent capability

Namos brings together Oracle functional knowledge, OCI architecture, integration, data, security and managed services expertise to help organisations turn AI opportunities into governed, usable solutions.

Our capability extends beyond a single agent. It includes:

Identifying and prioritising practical AI use cases
Designing the appropriate Oracle AI agents and user experiences
Preparing approved knowledge and data sources
Configuring OCI services, access and governance controls
Integrating agents with relevant Oracle and enterprise systems
Testing, deployment, onboarding and knowledge transfer
Ongoing support, optimisation and managed change

This provides the foundation for a growing portfolio of OCI AI Agents. Each agent can be developed around a defined organisational need while drawing on a consistent, secure and supportable Oracle Cloud architecture.

Available now

The Namos OCI RAG Agent

The Namos OCI RAG Agent is the packaged solution currently available within Namos’ wider OCI AI Agent capability.

It gives users a natural-language way to find trusted answers from approved organisational documents, policies, procedures and guidance. Instead of relying on general AI knowledge, the Agent retrieves relevant information from a controlled knowledge base and uses that content to produce a contextual response.

Documents can include Finance and Procurement policies, HR guidance, IT support materials, compliance procedures, onboarding information and operational manuals. As policies and documents change, the controlled knowledge base can be updated so that the Agent continues to work from current, approved information.

The OCI RAG Agent gives Finance, HR and operational teams a quicker and more intuitive way to find information, understand guidance and answer recurring questions without manually searching across multiple documents and systems.

How Namos helps

Namos configures the OCI RAG Agent around your organisation’s agreed use case, approved knowledge sources, access requirements and governance model.

We work with your teams to define what the Agent should know, how users should access it and how responses should be controlled and tested. Our UK-based Oracle specialists then manage configuration, deployment, user acceptance testing, onboarding and knowledge transfer.

The Agent can begin with a focused knowledge area or department and expand as additional documents, audiences and business requirements are identified. Namos also provides the managed support and change process needed to keep the Agent secure, relevant and aligned with the continuing development of Oracle’s AI and OCI capabilities.

To learn more about the capabilities of Oracle OCI and the potential of Oracle AI Agents, watch our video below.

Area	Documents to include	Questions employees could ask
Finance	Expenses policy, purchasing rules, chart-of-accounts guidance, month-end procedures, approval limits	“Can I claim for this?”, “Which cost centre should I use?”, “Who must approve this purchase?”
Procurement	Procurement policy, supplier onboarding, tender thresholds, approved supplier guidance	“Do I need three quotes?”, “How do I onboard a supplier?”, “When is a tender required?”
IT support	User guides, troubleshooting notes, security policies, application FAQs	“How do I reset my Fusion password?”, “Why can’t I access VB Studio?”, “How do I request a new laptop?”
Legal and compliance	Data protection policies, retention schedules, regulatory procedures	“How long should this data be retained?”
Employee onboarding	Company handbook, organisational information, systems guidance, training materials	“Which systems do I need?”, “How do I submit my first timesheet?”
Customer support	Support procedures, known issues, previous resolutions, operational manuals	“How was this error resolved previously?”, “What checks should I perform first?”

What it does

Each OCI RAG Agent is configured around an agreed use case, approved knowledge sources, user groups and governance requirements. Users can ask questions in natural language and receive contextual responses based on the information their organisation has chosen to make available to the Agent.

Namos manages knowledge-source scoping, configuration, testing, onboarding and deployment through a defined implementation work package. Our UK-based Oracle specialists support your team through user acceptance testing, knowledge transfer and sign-off before the Agent goes live.

The capability can begin with a focused use case and expand over time as additional knowledge areas, documents, audiences and integration requirements are identified.

How the RAG Agent works

AI-powered query response – Teams across the organisation get fast, contextualised answers to routine questions about processes, policies and procedures.
Contextual process guidance – Surfaces relevant policies, procedures and guidance to help users understand the appropriate next steps.
Configurable knowledge library – You control what the agent knows, pulling from your own documents, policies and process guides
Oracle-aligned security – Built on OCI and delivered using Oracle-supported security controls, with secure connectivity, controlled access and audit support
Continuous improvement – Product updates and enhancements are managed in line with the continuing evolution of Oracle Cloud Infrastructure and Oracle AI services.

Benefits of the RAG Agent

Trusted answers from approved knowledge sources

Oracle AI agents help users find answers based on your organisation’s own documents, policies and process guidance, rather than relying on generic AI responses or disconnected information.

Reduced routine support effort

Give Finance, HR and operational teams a faster way to answer recurring questions, freeing specialists to focus on more complex activity.

AI configured around your organisation

Shape the agent around agreed use cases, knowledge sources, access requirements and ways of working, so responses reflect the information your organisation controls.

Secure Oracle-based deployment

Use Oracle Cloud Infrastructure to support secure deployment, controlled access and governance, with Namos providing implementation and managed support.

Designed to evolve with Oracle

Extend the product over time as Oracle’s AI capability develops and new use cases, knowledge areas and process integrations are identified.

Service scope

Deployment of Namos RAG Agent capability on Oracle Cloud Infrastructure
Use-case and knowledge-source scoping
Configuration of knowledge library, prompts and governance controls
AI-powered query response and process guidance
Installed, configured and maintained by UK-based Oracle-certified consultants
Delivered using Oracle-supported integration and security controls, including secure connectivity, controlled access and audit support
Product updates, managed change, support and maintenance aligned with the continuing evolution of OCI and Oracle AI services
Optional expansion to additional agents, documents, departments or process areas

Looking at Oracle’s wider AI roadmap?

Our AI Services team can help you identify appropriate use cases and determine whether OCI AI, Fusion-native AI or a combination of both is best suited to your requirements.
Through eNlighten® Managed Services, we can also help you understand, assess and maximise the new AI capabilities Oracle introduces as your Oracle environment continues to evolve.

Speak to an expert about

OCI AI Agents

If you would like to explore how Oracle AI agents could support teams across your organisation, get in touch and a member of the team will come back to you.

Customer success story

Find out about how Knowsley Council is using a secure Oracle AI Agent to improve access to policy information, reduce internal friction, and reach all staff. Build and deploy AI with Namos using Oracle Cloud Infrastructure.

Find out more